RingCentral Contact Center Supervisor enables you to monitor, manage and maintain your Contact Center operation quickly and easily from your mobile device. Providing real-time data in context of your center, Supervisor automatically identifies outliers, and enables you to take immediate action from where ever you may be. With Supervisor the RingCentral Contact Center platform becomes fully integrated with the on the move workflow of contact center supervisors.
-Real Time Data for Skills, Agents and Contacts
-Smart filter and sort system to identify SLA needs
-Manage Skills and make real time adjustments on the fly
-Easily identify user needs and take action to maximize occupancy
-Easily react to SLA needs and take action to balance out your operation